Practical Training.
Better Decisions.
Stronger Compliance.
Comprehensive, scenario-based FDCPA and CFPB Regulation F training that equips collection professionals to make lawful, defensible decisions while reducing compliance and litigation risk.
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15 U.S.C. §1692
& 12 C.F.R. Part 1006
20+
YEARS
Training Collection Professionals
55+
Risk Management Teams Served
1,200+
Trainees Successfully Completed
97.3%
Average Course Pass Rate
Practical Training.
Real-World Scenarios.
Better Compliance.
What You’ll Learn
A complete learning experience covering all key requirements.
- FDCPA Fundamentals & Key Definitions
- Communications with Consumers & Third Parties
- Prohibited Harassment & Abusive Practices
- Unfair, Deceptive & Misleading Conduct
- Validation of Debts & Consumer Rights
- Recordkeeping, Liability & Enforcement
- CFPB Regulation F Requirements
- Scenario-Based Assessments That Build Judgment
Why This Training Matters
Reduce Risk
Recognize conduct that can create complaints, litigation and regulatory exposure.
Improve Judgment
Apply federal requirements to real-world collection situations.
Build Consistency
Give staff a common compliance framework for making defensible decisions.
Who This Training Is For
Collection Agencies
Law Firms
Creditors Collecting Consumer Debt
Compliance & Risk Teams
Call Center & Servicing Personnel
Third-Party Vendors
Gayle Wolfe, Course Author & SME
More than 20 years of hands-on experience training and managing collection professionals in corporate recovery operations, national collection agencies, and collection law firms.
Experience. Insight. Results.
- 20+ YEARS
- Staff Training
- 50–100 EMPLOYEES
- Managed in Collection Operations
- NATIONAL AGENCIES & LAW FIRMS
- Audited for Compliance
- CEO OF NATIONAL
- Collection Law Firm