Why FDCPA Training Is Necessary

The Fair Debt Collection Practices Act establishes statutory requirements governing the collection of consumer debts. These requirements may apply to third-party debt collectors, creditors, law firms, servicers, and vendors engaged in collection-related activity, depending on the nature of the conduct involved.

Failure to comply with the FDCPA or applicable regulations may result in civil liability, regulatory enforcement actions, reputational harm, and litigation exposure. Liability may arise even from unintentional violations.

Regulators and courts evaluate not only written policies, but whether personnel are appropriately trained to apply legal standards in operational settings.